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This page sets out exactly what data waktgel collects when you open an account, how we use it, and the choices you have over your own records. Every section here is about your information — not platform features, not payment methods in general — just the clear data relationship between you and us.
When you create an account on waktgel, we collect the information you enter directly — your name, contact details, and the wallet identifiers you connect, such as OVO, GoPay or DANA. We also record transaction activity tied to your account: deposit requests, withdrawal instructions, and the wallet path used for each. This data is held to operate your account, process the payment steps you initiate, and respond when you contact support. We do not sell your personal information to third parties. Data shared with payment processors — for example, when you route a deposit through OVO or a transfer through DANA — is limited to what those processors need to complete the transaction you requested. No marketing profiling is done with your wallet details. Cookies and session data are collected automatically when you browse the site. These help us keep you logged in and remember your account state between visits. You can adjust cookie settings in your device browser; doing so may affect how some account pages load. This policy applies where access is permitted under local law and in eligible regions.
Not every digital touchpoint falls under this policy. Understanding the boundary helps you know where to direct a data question and who handles which record.
Login activity, session records, and the account details you enter at registration are covered fully by this policy. Any request to review or correct those records should come directly to our support channel.
When you initiate a deposit or withdrawal through OVO, GoPay or DANA, the record of that instruction sits in your account history. The payment processor holds its own record under its own terms — we cover only the account-side data.
Game session data — which titles you opened, how long a session ran — is collected and retained as part of your account record. This falls inside this policy and can be reviewed on request.
External sites, linked wallet apps like GoPay or DANA, and any service you navigate to from waktgel operate under their own privacy terms. We do not control that data and cannot respond to requests about it.
Your account data is not locked away from you. There are practical steps you can take at any point — reviewing what we hold, correcting details that have changed, or asking a direct question about how a specific record is used. Start inside your account: the profile section shows the contact details and wallet identifiers currently linked to your account. If anything is out of date, you can update it there or ask support to make the correction. For a fuller picture of what data we hold on your account — including transaction history and session records — reach out through the support contact listed on this page. We will respond to data review requests within a reasonable period. If you want a specific record removed and deletion is possible under the applicable rules for your region, we will confirm the outcome in writing. Availability of these steps depends on local law and eligible regions.
Log into your account and open the profile section to see the contact details and wallet identifiers currently on file. For the full data picture — session records, transaction logs — contact support directly.
If your name, email or linked wallet details are incorrect, update them in your account profile or send a correction request to support. We process corrections once identity is confirmed.
Any question about how a specific piece of your data is used — for example, how your OVO wallet identifier is stored — can be sent to the privacy contact listed in the support section below.
Where local law and our retention obligations permit, you can request that specific records be removed. We will confirm in writing whether the request can be fulfilled and what steps follow.
Privacy questions have a direct line. Use any of the three paths below — whichever is easiest from your device right now.
Open the chat widget from any page while logged in. State that your question is about personal data or account records and the agent will route it to the right team.
Send your data question or correction request to our support email address shown in your account help section. Include your registered contact detail so we can locate your record.
The account help section — accessible after login — lists current contact options and the steps to raise a data request. Check there first for the most current contact detail.
Data handling at waktgel follows a straightforward principle: collect what is needed to run your account, retain it for as long as the account is active and as required by applicable rules, and share nothing beyond what a payment processor or legal obligation requires. The sections below describe the four practical areas this covers.
Session cookies keep you logged in and preserve your account state between pages. Analytics cookies help us see which account flows cause friction. You can manage cookie preferences in your browser settings; some account pages may behave differently if session cookies are disabled.
Access to your account data inside our systems is limited to the roles that need it to operate your account or respond to your support request. Password storage follows standard hashing practice. If you suspect unauthorised access, contact support immediately and change your login credentials.
We keep your account data for as long as your account is active. After an account is closed, records may be retained for the period required under applicable local law. Transaction records tied to OVO, GoPay or DANA deposits are part of this retained data.
If this policy changes in a material way, we will post the updated version on this page with a revised date. Continuing to use your account after a posted update means you have seen the change. Check this page periodically if you want to stay current.
These are the questions we actually receive about data, account records and how this policy works. Each answer is specific to how waktgel handles your information.
We collect the details you enter at registration — name, contact details, and the wallet identifier you link, such as OVO, GoPay or DANA. We also record your login activity and the transaction instructions you make through your account. No additional data is collected without your action.
We share data only with the payment processors needed to complete a transaction you requested — for example, OVO or DANA when you initiate a deposit. We do not sell personal data. Any third party we work with receives only what their specific role requires and no more.
Log in and open your account profile to see your current contact details and linked wallets. For a full data picture — including session and transaction records — contact our support team directly. We will respond to data review requests within a reasonable period.
Yes. Account profile fields — name, email, linked wallet details — can be edited directly after login. If a field is locked or you need a correction made by the team, send a request through live chat or email support with your registered contact detail so we can find your record.
After an account is closed, we retain records for the period required under applicable local law and our operational obligations. This includes transaction history tied to OVO, GoPay or DANA transfers. Once the retention period ends, records are removed from active storage. Availability depends on local law and eligible regions.
We post the updated policy on this page with a revised date. No separate notification is sent for minor clarifications. If the change is material — affecting how your data is used — we will make that visible at the top of this page. Check here periodically to stay current on any updates.